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Joe Catanzaro's Experience:
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Network Operations Engineer 1 at Towerstream Corporation
December 2010 - July 2013As a Network Operations Engineer 1, I am responsible for implementation, maintenance and troubleshooting of customer WAN links and customer premise equipment, advanced IP troubleshooting and configuration including routing and layer 2/3 switching, in house and on site configuration, implementation and troubleshooting of core and distribution level networks. Advanced troubleshooting of RF line-of-sight wireless internet links in both point-to-point and point-to-multipoint configurations at bandwidths ranging from fractional-T up to 1.5gbps. Experience with configuration and operation of Cisco 1800, 3500, 3750, 6500 series devices as well as Brocade CER Layer 3 core switches and FastIron Layer 2 switches, and minimal exposure to Juniper and Atrica devices. I have also been assigned previously to a specialized team dedicated to building and maintaining a major metro-WiFi network in Manhattan, NYC and San Francisco. My main responsibility has been the infrastructure to support the wifi (such as backbone wireless links, implementing Brocade layer 2 switching schemes and interfacing those with Cisco 1812, 3550, 3750 and 6500 series existing equipment). Other responsibilities include management and deployment of WiFi equipment and WLANs, design, implementation, documentation of all systems built and installed, and low-level project management/delegation duties interfacing with other departments. Through this extremely high level, high exposure project I have reported to C-level executives as well as departmental directors, and my team has gotten national recognition for our work.
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Level 1/Level 2 Technical Support Agent at Towerstream Corporation
September 2009 - December 2010As a Level 1 technical support agent I was responsible for fielding all incoming calls from business customers. I also was responsible for first level troubleshooting of business class WAN links for issues dealing with Speed, Latency, Packet Loss, Connectivity, DNS, IP, Routing, BGP and other concerns. Upon being promoted to Level 2, I was then responsible for reviewing all level 1 cases, actually enacting changes to DNS records including A's, PTR's, Cnames and MX records. I am also responsible for troubleshooting Cisco routers and Layer 3 switches, as well as customer premise equipment and making changes. Additionally, I am in charge of dispatching all West Coast field technicians for troubleshoots, customer moves, and gear removals. I have proven success in project management as well as customer service and end user support.
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Used Car Lot Manager / New Vehicle Prep at Tasca Automotive Group
May 2007 - June 2008Maintained general order pertaining to the used car lot and key room. Assist salespeople and customers where necessary, and facilitate deliveries and paperwork when required.
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Cook/Cashier at Lombardi's
December 2006 - May 2007Take, fill, and ring customer orders in store and over the phone. General customer service and cash handling, as well as maintaining stock and inventory.
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Network Engineer 1 at Swarovski
August 2013Working as a generalist s a member of the Global Network Team, under the department of Infrastructure Services (Americas) within the Finance and Administration business unit, responsible for project coordination and management, configuration/maintenance/troubleshooting of a retail store network including 240+ remote sites, as well as multiple corporate offices throughout North, Central, and South Americas, as well as the infrastructure that connects them. Escalation point for Service Desk, Retail Operations and B2B services as it pertains to network infrastructure. Escalation point for install of new retail shops, responsible for the planning and deployment of retail sites all over the Americas region. Network environment being managed includes Cisco 4507 core switches, 2960, 3560, closet switches, ASA 5520, 5540 firewalls, 3560x and 4500x datacenter switches, CSS load balancers, WAN acceleration engines, single mode/multi mode fiber-optic cabling, twinax cabling, as well as retail network in a combination of Barracuda F300 Security Gateways @ hub sites, Cisco 1841 routers and Barracuda F10 firewalls with DSL/T1/3g/4g high-availability uplinks.